Your comments are just another way we evaluate the successes and deficiencies of the CharmCard™, and the decision to move forward with a public launch. So Thank You, your opinion counts!
How did you learn of the CharmCard™ Field Test program?
Metro Subway station advertisements
MTA web site
MTA email notification
Friend or co-worker
How do you prefer to register, receive updates and any information regarding the CharmCard™?
U.S. Mail
CharmCard™ web site
Email notification
From which Metro Subway station did you pick up your CharmCard™ packet?
Owings Mills Station
Milford Mill Station
Mondawmin Station
Charles Center Station
Johns Hopkins Station
For future Field Tests, how can we make the packet pick-up times and locations more convenient?
No changes are necessary
Add more Metro Subway station pick-up points
Add mid-day station pick-up points
Other:
For future Field Tests, how can we make the CharmCard™ training better?
Add refresher training sessions one week after the start of the field test
Add a special Hot Line phone number to answer questions
Add a Question & Answer drop box at certain Metro Subway stations
Post Frequently Asked Questions posters in stations
For future Field Tests, how can we make the brochures you received more informative?
Use more pictures and larger print
Make answers more "step by step" in nature
Simplify the language — Make descriptions clearer
Describe your experience using the CharmCard™ to check your cash balance at a TVM:
Experienced no problems
Have not checked balance yet
Had to refer to brochure to complete cash balance check
Still experiencing some minor problems
Describe your experience using the CharmCard™ to load cash value on your card at a TVM:
Have not loaded cash value yet
Had to refer to brochure to complete loading cash value
Describe your experience using the CharmCard™ to load a pass product at a TVM:
Have not loaded a pass product yet
Had to refer to brochure to complete loading a pass product
Describe your experience using the CharmCard™ at a Metro Subway faregate:
Asked for help from the station manager
CharmCard™ did not work
Went through an open gate and made my card out of sync
Had to refer to brochure to use faregate
If you requested assistance from the Station Manager regarding your CharmCard™, how did the Station Manager respond?
Manager was knowledgeable and was able to assist me with my transaction.
Manager had to refer to a training document, but was then able to assist me with my transaction.
Manager opened the gate and let me through without using CharmCard™.
Manager referred me to MTA Customer Service for CharmCard™ assistance.
Describe your experience in returning the CharmCard™ to the Transit Store:
Convenient
Need additional time — 2 weeks insufficient
Want more return locations
Given the choice, which payment method works best for you?
Cash
Credit
When the MTA CharmCard™ is offered to the public for a purchase price of $5 for a blank card, will you:
Purchase a CharmCard™ right away.
Continue to purchase paper passes with cash for as long as they are available.
This information may be used for current or future MTA programs. MTA will disclose information pursuant to applicable laws or law enforcement purposes. MTA will not share or sell this information for any other purposes.
